Photo Credit: Laksh Muchhal, U.S. Department of Energy, Flickr
“There are a lot of great solar installers in the industry who provide reliable products to build affordable arrays with quality and skill. However, from time to time, we hear reports of the ‘other guys’ – the companies that are in it to make a quick buck and move on to the next sale.”
TXSES Executive Director Patrice “Pete” Parsons co-authored this article on what to watch out for when getting solar panels installed in Solar Today magazine with Roger Horowitz (Solar United Neighbors) and Rich Strömberg (ASES Photovoltaics Division).
by Patrice ‘Pete’ Parsons, TXSES Executive Director
According to a recent Forbes article, nearly 90% Of Americans couldn’t be more ecstatic about their rooftop solar system. In fact, some 83% of those homeowners are raving to friends and family about how happy they are. They installed them for a variety of reasons: energy independence (with batteries); cost savings; environmental concerns. You might even know some of these people. You might even be one of them.
But for those who don’t or who might be in the market for rooftop solar, it’s caveat emptor (buyer beware). The onus is on YOU, the consumer, to do due diligence before you buy. The decreasing costs of solar panels have made them increasingly affordable.
And because the decreasing cost of solar panels is making them more affordable, solar scams are becoming more prevalent nationally and here at home. Currently, the Texas distributed solar industry is experiencing consumer fraud. There have been many reports of uninformed consumers conned into buying systems they can’t afford, promised pie-in-the-sky results: no electric bills! Free electricity! The adage if it’s too good to be true comes to mind, pay attention. It probably is.
As TXSES is the state’s only non-profit that promotes distributed solar, we require all TXSES business members to sign a code of conduct and ethical requirements. We believe this practice creates an environment with values that reflect honest, ethical business principles and rules of behavior that are consistent with TXSES organizationally, contributing to the welfare of all our stakeholders, and respecting the rights of all constituents affected by our work.
We’re very much aware of nefarious practices by some solar salespeople. You can trust TXSES business members to be professional and install all equipment safely and in compliance with all applicable rules, laws and regulations. We’ve got resources for consumers who are interested in going solar on the TXSES website. And check out the the SEIA Instagram post below for more timely information about consumer confidence when shopping for solar.
I’ve also been meeting with stakeholders and other statewide nonprofits to address this situation and we’re committed to developing solutions that will guarantee consumer confidence in solar rooftop installations.
If you’re interested in becoming a TXSES business member, contact Steven Ùgalde at sugalde@txses.org
On a personal note, I want to bid a heartfelt adieu to a great friend and colleague, Jane Pulaski, who has decided to retire…again. She’s been TXSES’ Director of Communications since I became Executive Director of TXSES in 2020. In that time, she’s worked tirelessly to help me build upon Lucy Stolzenberg’s legacy by writing grants, updating the website, developing newsletters and anything else I needed help with. In the beginning, it was just the two of us. When I say I could not have done my job without her, I mean it. We woke up each day and proceeded to set our hair on fire with all the work we wanted to accomplish. I can speak for the rest of the team when I say we’ll miss her. Thanks for everything, JP.
If you are looking to install solar onto your home or business but feel overwhelmed at the number of installer options available to you, TXSES is here to help. We’ve put together a list of the top ten factors to consider when making the decision on which installer to go with.
1. Use a certified or accredited installer – The North American Board of Certified Energy Practitioners is one of the primary organizations tasked with issuing accreditation to solar installation businesses. In Texas, installers must be licensed through the Texas Department of Licensing and Regulation and be performed by licensed electricians.
2. Use a member or business of a trusted industry group – Groups like Texas Solar Energy Society and the Solar Energy Industries Association have their own vetting processes for ensuring the ethical operation and standard of service for installers. Industry groups represent a good first stop to find some installers, and TXSES even offers a map of installers by county.
3. Use an experienced installer – The DOE recommends installers have a minimum of three years’ experience. They should be able to answer any and all questions about solar that you have (how is installation performed, what panels are used, what is the generation capacity of the panels, etc.).
4. Check reviews and referrals – Personal networks and online reviews are excellent sources of weeding through installers. Personal connections may be able to give you insight into the quality of previous jobs, and online resources can help identify suspicious business practices.
5. Compare quotes and cost estimates – The DOE recommends using Berkeley Lab’s Tracking the Sun tool to get a rough estimate of the cost of solar installations, and a reasonable bid before contacting installers. You should compare at least two bids across multiple installers to get a reliable estimate. Additionally, your installer should be able to explain the source of each cost within the offer, and inform you of any legitimate tax credits or installation incentives available.
6. Clarify corporate chain-of-command – The installer should disclose whether they do the work in-house or subcontract out. If the installer subcontracts, get information on the subcontractor, their experience, accreditation, etc.
7. Ensure conduction of roof-check – The installer should perform an analysis of the roof conditions before proceeding with installation. Make sure that they do so, and whether or not they recommend roof repairs or roof adjustments and options available.
8. Ensure solar is the installers area-of-expertise – Just because a business does installation doesn’t mean it’s their bread and butter. Choosing a business that focuses on installation is almost a surefire way of ensuring the quality of the job is met.
9. Verify whether warranties or legal assurances exist – Installers should be transparent about performance and equipment warranties on the system. The Renewable Energy Design Group recommends 90% production over 10 years and 80% over 25 for performance warranties, and 10-12 years for equipment warranties.
10. Verify that the installer is a legitimate business – Unfortunately, solar scams are all too common, but we recommend checking with your local utility provider, and the Better Business Bureau’s Scam Tracker as two options to ensure the installers you’re looking at are not underhanded.
Barbose, Galen, Naim Darghouth, Sydney Forrester, and Eric O’Shaughnessy. “Tracking the Sun.” Berkeley Lab Electricity Markets & Policy. Accessed October 20, 2023.
A company can sell a solar panel system without holding an electrical license from the Texas Department of Licensing and Regulation (TDLR), but the homeowner or business owner would need to find a licensed electrician to do the installation. Do not hire an unlicensed solar installer or unlicensed electrician to install your panels – your safety depends on it!
