The Solar Cowboys
205A Executive Way
Desoto, Texas 75115
469.399.0009 TECL# 36304
Job Description: The purpose of this position is to provide support to The Solar Cowboys by handling any customer-facing interactions as well as represent our core values to anyone outside the organization. This position will require interfacing with the customers, handling inbound/outbound communications, and working with the sales and operations teams to ensure the needs of the customers are met in a timely manner. You will need to answer questions, handle complaints and provide support for customers with attention to detail.
Responsibilities:
● Complete welcome calls and project completion calls
● Schedule site surveys, installations, follow-up appointments, and inspections
● Handle any customer service calls with existing customers
● Create tickets for service calls if needed
● Diffuse any high-stress situations with customers
● Answer any inbound calls and notate them appropriately Skills:
● Proficient in MS Word, Excel, PowerPoint, and Google Suite
● Keen attention to detail and the ability to spot errors and inconsistencies
● Must have the ability to multitask, handle interruptions & prioritize workloads
● Must have strong verbal and written communication skills
● Must be able to take direction and work independently
● Willingness to learn; adapt and accept increased responsibility
● Must be responsible, self-motivated, and able to work effectively in a team setting
● The ability to embrace corporate values, understands the company mission, and execute daily tasks to reach larger goals
Contact Casey Sprunck, Operations Manager, The Solar Cowboys, 469.399.0009